Contact information

Have a question about an order, product, shipping, laboratory documentation, or BAC Science?

Our team is here to help.

Customer Support

For questions regarding:

Existing orders
Shipping and tracking
Product information
Certificates of Analysis (COAs)
Laboratory and research inquiries
Wholesale or bulk purchasing
Website or account assistance
General customer service

Please contact us using the information below.

Contact Information

BAC Science
12924 Pierce Street
Pacoima, CA 91331
United States

Email: sales@rapidfulfillment.com (Dropshipper)

Website: bacscience.com

Order Support

If you are contacting us about an existing order, please include your order number and the email address associated with your purchase.

Providing this information helps our team locate your order and respond more efficiently.

For shipping-related issues, please also include the applicable tracking number when available.

Product & Research Inquiries

Questions regarding BAC Science products, specifications, testing documentation, or Certificates of Analysis may be submitted to our customer support team.

Please include the product name and lot or batch number, when applicable, so we can provide information relevant to the specific product.

Wholesale & Bulk Inquiries

Interested in purchasing BAC Science products in larger quantities?

We will review your request and provide information regarding available wholesale or bulk purchasing options.

Research Use Only

Products designated For Research Use Only (RUO) are intended exclusively for lawful laboratory and research purposes.

BAC Science customer support does not provide medical advice, dosing recommendations, treatment recommendations, or instructions for human or veterinary administration of research-use products.

RUO products are not intended for human consumption or use.

Returns & Refunds

BAC Science maintains an All Sales Final policy.

If you received an incorrect, damaged, or potentially defective product, please contact us promptly with your order number, a description of the issue, and photographs where applicable.

Please review our Return & Refund Policy for complete terms and conditions.

Privacy Requests

For questions regarding your personal information or to submit an applicable privacy request, please contact:

Please include “Privacy Request” in your message so your request can be appropriately reviewed.

Business Address

BAC Science
12924 Pierce Street
Pacoima, CA 91331
United States

Please contact customer support before sending any correspondence or product to this address.

Do not return products without prior authorization. Unauthorized returns may not be accepted or processed.

Contact BAC Science